Privacy Policy for Melo App
Last Updated: [Insert Date]
1. Introduction
Welcome to Melo ("we," "our," or "us"). Your privacy is of paramount importance to us. As a matrimony platform, we understand that you are entrusting us with highly personal and sensitive information to help you find a life partner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
By accessing or using our app, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
a. Personal Information You Provide
- Profile Information: Name, age, date of birth, gender, religion, marital status, and lifestyle preferences.
- Contact Information: Email address and residential address.
- Professional & Educational Details: Occupation, employer, income range, education level, and institutions.
- Family Details: Family background, parental information, values, and siblings.
- Photos & Media: Profile photos and uploaded documents.
- Payment Information: Processed via secure third-party gateways. We do not store full card details.
b. Information Automatically Collected
- Device Information: IP address, device type, OS, identifiers, network info.
- Usage Data: App activity, searches, matches viewed, interactions.
- Location Data: Approximate or precise (if permitted).
c. Information from Third Parties
- Social Media: Public profile data from Google/Facebook login.
- Verification Services: Identity verification data.
3. How We Use Your Information
- Matchmaking: Create profiles, suggest matches, enable communication.
- Verification: Ensure authenticity and user safety.
- Personalization: Improve match accuracy and experience.
- Communication: Notifications, alerts, and support.
- Security: Prevent fraud and enforce policies.
- Improvement: Analyze usage and enhance features.
- Legal Compliance: Meet legal requirements.
4. How We Share Your Information
a. With Other Users
Profile information (excluding sensitive details) is visible to facilitate matchmaking. Privacy settings allow control over visibility.
b. With Family Members
If enabled, family members may access your profile and interactions.
c. With Service Providers
- Cloud hosting
- Payment processors
- Verification services
- Analytics tools
- Customer support
All providers are obligated to protect your data.
d. For Legal Reasons
- Legal compliance
- Fraud investigation
- Safety enforcement
e. Business Transfers
Data may be transferred during mergers or acquisitions with prior notice.
5. Data Security
- Encryption: SSL/TLS secured data transmission.
- Access Control: Restricted internal access.
- Audits: Regular security checks.
No system is 100% secure. Please use strong passwords and keep credentials safe.
6. Your Privacy Choices & Controls
- Profile Visibility: Control what others see.
- Blocking & Reporting: Manage unwanted interactions.
- Account Deletion: Remove your profile anytime.
- Notifications: Customize alerts.
- Access & Correction: Update your data anytime.
7. Data Retention
We retain data while your account is active or as required for:
- Legal compliance
- Fraud prevention
- Dispute resolution
- Policy enforcement
8. Changes to This Privacy Policy
We may update this policy periodically. Changes will be communicated via:
- In-app updates
- Email notifications
- Login notices
Continued use of the app means acceptance of updates.
9. Contact Us
For any privacy-related concerns:
📧 Email: privacy@melobd.com
📍 Address: 3F (3rd Floor), Azad Center, 55, Purana Polton, Dhaka-1000
🕒 Support Hours: Saturday–Thursday, 9:00 AM – 6:00 PM
For data requests, use the in-app support feature or email with subject: "Privacy Request".
✅ By using Melo, you confirm that you have read and understood this Privacy Policy.
By using Melo, you acknowledge that you have read and understood these Privacy Policy.